Katy Frisch has grown up in the business and understands it on an intrinsic level. She also understands that as a leader at Arcom, her job is to facilitate communication across all levels. Communication with the client is important, but so is enabling greater community and understanding within Arcom. Katy ensures that every day at Arcom is an improvement upon the last, with employees having a firm grasp of their own limitations and abilities in order to improve their process and better serve the client.

Chris’s goal is to never settle for satisfactory. He meets each customer and client with the aim of exceeding their expectations, making sure they walk away from the experience pleasantly surprised. He strives to ensure that Arcom’s customer support surpasses the competition’s to the same extent that their technological innovation does. A key factor in Christopher’s ability to meet client needs is his skill as a listener. Christopher makes a point to gather as much information from the client as possible in order to suit their needs. Furthermore, he views listening to the client as a learning process, which helps Arcom tailor their offerings to be as relevant and effective as possible. Earning a customer’s loyalty takes a long time and a lot of effort – and Christopher Graham is in it for the long haul with each one.

Under Greg’s guidance, Arcom has consistently produced the most innovative and unique solutions in the industry. Gregory takes great pride in the solutions pioneered by Arcom, all of which have helped his clients gain greater visibility over their network and extensively increased the efficiency of maintenance and repairs. He has worked hard to ensure that Arcom’s products marry technical innovation with customer need. It is his goal that every Arcom product leads the pack in ease of use and implementation. Greg’s goal is to have every product he champions make his customers’ job and life distinctly easier.

Barb’s 30 years of experience at Arcom have taught her that she holds a position founded upon trust. She values the trust that Arcom has placed in her to represent the company, and she is determined to generate the same level of trust in each client she interfaces with. Barb prides herself on the individual attention and care that she provides to each customer. Each interaction with a customer is a chance to learn about the customer’s business needs and level of satisfaction. Because of her focus on trust, Barb works hard to deal honestly and frankly with her customers – no sugarcoating or appeasing. Instead, she learns their exact needs and provides them with accurate information about Arcom’s offerings, working with the client to find the right solution.

Roman pairs innovation with efficiency in his work at Arcom. Although ambition drives him to continually develop new and advanced solutions, a consideration for the needs of the customer, the network and the business give that ambition a focused edge. Roman’s disciplined approach to innovation has kept Arcom at the head of the pack for years, and will continue to do so.